Our privacy protection and cookie policy

Last update: 1 April 2018


This Privacy Protection and Cookies Policy describes how we collect and use your information and explains the options available to you regarding our use of your information.

This Privacy Protection and Cookies Policy applies to the services (the “Services”) provided on our website www.worldisavillage.com (the “Website”).

This Privacy Protection and Cookies Policy applies if you are a "Visitor" (which means that you simply visit the Website) or a "Member" (which means that you are registered or have made transactions with the Service or part of it). By accessing or using the Service and providing us with information via the Service, you accept this Privacy Protection and Cookies Policy. We recommend that you regularly check this Privacy Protection and Cookies Policy as we often update and modify it. We try to keep you informed of any changes made.

WHAT INFORMATION ABOUT ME DOES WORLD IS A VILLAGE COLLECT?


Non-personally Identifiable Data


Like the majority of online services, we automatically collect certain data and information about you and/or your computer that does not identify you each time you visit our Website. This information includes:

  • The type of browser you use.
  • The type of operating system and device you use to access the Service.
  • Your Internet service provider’s domain name.
  • The web page from which you come.
  • The screen size, the colour depth of the screen and the system fonts.
  • Language preferences, length of sessions, the dates and times of connection and the local time zone.
  • The pages and options on our Service that you visit and access.

When you access, visit and/or use our Website, we may track your visit and, as described below in the "Cookies" section, collect certain data relating to your use of the Service and your activity on the Service, but we will not collect any Personal Information about you unless you decide to send it to us.

Personal Information


In general, you can visit our Website without sending us any personally identifiable information. However, in order to register or use certain services and options made available via our Website, as well as to realise matching and then the stay, you will be asked to provide certain Personal Information, which will be visible according to the following levels:

  • Level 0: visible to other Users: Activities, Children's activities, Date of birth (child), Company, Higher education (adult), Family picture, Language, Country, Family position, First name, Gender, Animal type, Family type
  • Level 1: visible to another Member with whom the Member has agreed to chat: Other family pictures, Other house pictures, Bedroom, Private bedroom, Facilities, House description, House rules description, House rules details, Bathroom, Sector of activity, House type, Identity checks, Activity description, Desired experience, Family description, Member picture, Language level
  • Level 2: visible to the Member and to a Member with whom a trip has been validated: email, health record, surname, phone, address
  • Level 3: only visible to the Member and WIV: trips made, WIV Charter, Terms of Use/General Conditions of Sale options, username and password, host school, child’s school, preferences

(all of this personally identifiable information is collectively known as "Personal Information”).

When you contact us or ask to subscribe to direct mail or telephone notifications, we collect the Personal Information that you decide to send to us. Your communication of such Personal Information is completely voluntary; however, if you do not want to disclose such Personal Information, some of the services and/or options made available on and/or through the Website may not be available.

We also collect Personal Information when you register on "My Account/My Family", enter a contest, event (ambassador programme, etc.) or competition or contact us. We may also obtain data via your Internet browser, such as your IP Address, which is a number that is automatically assigned to your computer when you use the Internet.

If you decide to register on “My Account/My Family”, you will have the option to store your credit card details on our Service. This option, which is completely voluntary, is provided for your convenience so that you do not have to re-enter all of your credit card details every time you make a purchase through the Service. If you decide to use this option, please be aware that as a security precaution, we will not store your CCV number (verification code). You will be asked to enter this information before confirming a stay. If you decide to store your credit card number in the "My Account" option, you can change your mind and cancel the storage of your credit card number at any time by logging into "My Account" and making the appropriate changes.

HOW IS MY PERSONAL INFORMATION USED?


The Personal Information provided to us allows us to carry out matching, make your child’s stay, create an account for you via the "My Account/My Family" service and update the information in the "My Account/My Family" service, customise our product offering and improve your experience on our Website by making it more convenient, efficient and user-friendly. Without limiting the general nature of the foregoing, we may use the Personal Information you provide us via the Service in order to:

  • customise your communications;
  • carry out matching, organise your child's stay before, during and after and communicate with us;
  • give a rating;
  • adapt the content and presentation of our Website to your needs so that you only have to enter information once;
  • coordinate competitions, promotions, surveys or other options of our Services;
  • process requests and complaints made by or about yourself in connection with the Website;
  • improve our business to better meet your needs.

We keep your Personal Information for as long as your account is active and for three years after your last login to your account or your last contact with WORLD IS A VILLAGE.

If you wish to set guidelines for the storage, erasure and communication of your personal data after your death, you can write to us at this email address: [email protected].

HOW IS MY INFORMATION SHARED?

Third Party Service Providers


As part of our business, we may transfer your Personal Information to our third-party service providers who only use the information in order to carry out WORLD IS A VILLAGE’s business. For example, these third-party service providers may handle the processing of credit cards, perform services (insurance, assistance, bank card during the stay, travel services, language lessons, etc.), manage data, distribute emails and analyse information. We provide our preferred service providers with the Personal Information they need to provide their services and we work with them to respect and protect your Personal Information.

Legal Obligations


We may disclose Personal Information at the request of the government, in response to a court judgement, order or injunction, if required by the law, to enforce our policies regarding our Website, or to protect our rights, property or security or those of third parties. We may also share Personal Information with companies assisting in the fight against fraud and investigating fraud. We do not share Personal Information with agencies or companies for marketing or commercial purposes.

Unless otherwise provided in this Privacy Protection and Cookies Policy or with your prior permission, we will not sell, market or lend Personal Information to other companies in the normal course of business. However, it is possible that we may buy or merge or be bought by another company, or we may dispose of some or all of our assets. In such a case, your Personal Information may be disclosed to another company, but this disclosure will be subject to the Privacy Protection and Cookies Policy in force.

HOW DO I KNOW IF MY PERSONAL INFORMATION IS KEPT SAFE?


We have a variety of security measures to prevent the loss, misappropriation or misuse of your Personal Information that you have provided on the Website. In order to guarantee the security of the information that you provide online during the transmission, we use encryption technology and protective measures (firewall) when processing any Personal Information that you send to us. The security of our Website is one of our main concerns and we have set up a VPC dedicated to security management.

These controls are managed through OVH architecture and meet all French and European certifications, standards and regulations. For more information: https://www.ovh.com/fr/apropos/certifications.xml. You can view our security certificate on your browser by clicking on the closed padlock or key at the bottom of your browser on any secure page on our website. Our Service security information will be displayed.

WHAT ARE COOKIES? HOW DOES WORLD IS A VILLAGE USE THEM?


A cookie is a small data file that can be stored by your Internet browser on your computer. Cookies allow you to browse and make your shopping experience more enjoyable. We place a unique identifier in the cookie and use the cookie to connect your computer to the information that we store for you in our database.

We use cookies to:

  • recognise you when you return to our Website;
  • inform you about new topics that may interest you;
  • customise content that may be useful to you.

Cookies do not contain any Personal Information and do not allow access to your computer.

You can choose to be notified by your computer each time a cookie is sent or you can choose to disable all cookies. This is done via your Internet browser’s settings. Most browsers are initially set to accept cookies. Each browser is slightly different, so check your browser's Help menu to learn how to change the cookie configuration. However, if you decide to refuse cookies, you will not be able to access many options to make your experience on the website more efficient and enjoyable.

WHAT IS WORLD IS A VILLAGE'S POLICY ON RESPECT FOR CHILDREN’S PRIVACY?


We only ask for Personal Information from the legal representatives of children who wish to go on a stay through WORLD IS A VILLAGE, therefore you expressly authorise us to use your children’s Personal Information. We only use a child’s Personal Information to match them with other families and then to enable and facilitate the stay. We will not use it for any other purpose. We will never share it with any third party (except for our partners, who need it to provide services during your child's stay). If you would like more information, please send an email to [email protected] or call this number 0170230399.

If your child wants to complete his/her profile because they enjoy doing so, we will ask for your prior written authorisation and we ask you to supervise each step.

As children cannot browse the Website alone, we ask you to always supervise them when browsing the Website and parents must always supervise their children’s online activities.

HOW DO THE LINKS TO OTHER WEBSITES ON WORLD IS A VILLAGE AFFECT ME?


We may occasionally place links to other websites and applications operated by third parties on our Website. These links are only provided for your convenience and aim to add value to your visit. However, by including these links, even if they are affiliated with WORLD IS A VILLAGE, we have no control over these websites and applications, which are independent of WORLD IS A VILLAGE and have separate privacy policies and terms and conditions. Please note that our policies cease to apply when you leave our website. We will therefore not be responsible for the accuracy, relevance, availability, reliability, copyright, legality or decency of the material contained in third party websites and applications linked to our Website. We strongly encourage you to review the privacy policies and terms of any third-party websites and applications before using their sites.

HOW CAN I REFUSE AND/OR UNSUBSCRIBE FROM EMAILS, DIRECT MAIL OR SMS SENT BY WORLD IS A VILLAGE OR TRANSMISSIONS TO THIRD-PARTY SERVICE PROVIDERS?

If for any reason you would like to stop receiving any email sent by WORLD IS A VILLAGE informing you of upcoming events, new products or services, or other commercial communications, simply click on the "unsubscribe" link at the bottom of each email and page of our Website. You will be routed directly to an unsubscribe page where you can delete your subscription to emails or direct mailing.

If you want to unsubscribe, you can send a request to [email protected].

Please not that if you decide to unsubscribe from any transmission of your Personal Information to third parties, we may no longer be able to provide certain services (insurance, assistance, bank card during the stay, etc.).

HOW CAN I ACCESS, UPDATE OR DELETE THE INFORMATION IN "MY ACCOUNT/MY FAMILY"?


You need to create an account to be able to carry out matching and for your child to go on a stay. You can login to your account or manage it by clicking on the "My Account/My Family" link at the top of any page. Once logged in, you can edit your contact details, update your addresses, view previous, current or upcoming stays, or delete your account completely. Remember that you are responsible for protecting your account’s username and password and, as stated in the General Conditions of Sale, you will be responsible for any activity carried out with your username and password.

WHAT ARE MY RIGHTS REGARDING MY PERSONAL INFORMATION?


Pursuant to the legal or regulatory framework applicable to the protection of personal data and privacy, particularly European Regulation 2016/679 and the recommendations of any independent public authority established by a Member State of the European Union responsible for controlling this legal and regulatory framework, you have a right to access, modify and delete your Personal Information. You can exercise this right by post by writing to WORLD IS A VILLAGE, 29, rue des sablons 75016 Paris, France, or by sending an email to this address: [email protected].

WHAT SHOULD I DO IF I HAVE MORE QUESTONS ABOUT WORLD IS A VILLAGE’S PRIVACY PROTECTION AND COOKIES POLICY?


If you have any questions or concerns, including on the use of your child's data, please call this number 0170230399 or send an email to[email protected].